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Customer service Words of Wisdom

Collected by Kate Baker, advisor with the NY SBDC office in Albany 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton, Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. Charles Darwin 4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford 5. Well done is better than well said. Benjamin Franklin 6. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. Ross Perot 7. Kind words can be short and easy to speak, but their echoes are truly endless. Mother Teresa 8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com 9. In the